General information for existing customers
Help & Support
Simplify business contacts and present your company in a contemporary way with B-CARD
Administration &
Customization
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Technical
Questions
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Payment &
Contract
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Support &
Contact us
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Management & customization
Would you like to manage or customize your card? You can find information, detailed explanations and instructions here.
How can I update my digital business card (e.g. telephone number, logo)?
You can manage your B-CARD completely yourself with access to the back office. If you have any questions or queries, please use the change form or contact us directly by e-mail for support.
Premium customers also have a telephone number that they can use to reach us during working hours. Contact form
Can I add more information to my business card at a later date?
Please use the change form or contact us directly via e-mail for support. Premium customers also have a telephone number that they can use to reach us during working hours.
Contact form
How can I customize the design or layout of my business card?
Contact form
Can I create several digital business cards for different employees or departments?
For the packages Minimum and optimum you must purchase any additional services separately and apply for them again via the store. In contrast, with our Premium package the addition of extra services free of charge and can be carried out independently. If you have any uncertainties or specific questions, please contact our support team using the additional telephone number.
Technical questions
Do you need help with technical understanding? You can find information, detailed explanations and instructions here.
How do I integrate my digital business card into my website?
Embed as iFrameIf your digital business card has its own URL and can be displayed as a separate page, use an iFrame to embed it directly into your website. This keeps the visitor on your site while they see the contents of the business card.
My digital business card is not displayed correctly - what can I do?
If your digital business card is not displayed correctly, you can take the following steps to resolve the problem:
- Check browserMake sure that you are using a current and compatible browser. Sometimes older or less common browsers can have problems with modern web technologies.
- Delete cache and cookiesClear the cache and cookies of your browser. This can often solve display problems as outdated or corrupted data is removed.
- Check script blockingCheck whether extensions are active in your browser that could block JavaScript or other scripts. Temporarily disable these extensions to see if this solves the problem.
Contact technical supportIf you have completed the above steps and are still experiencing problems, please contact our technical support team. We will assist you with individually tailored solutions to deal with your issue effectively.
Can I link my business card to my own domain?
You can embed our digital business card on your own website using an iframe. However, the use of your own domain is only possible with the Premium package.
How can I generate a QR code for my digital business card?
We automatically generate a QR code for your B-CARD, which is displayed directly on your digital business card.
Can I record or track the visitors on my B-CARD analysis tools?
If you wish, you can link analysis tools such as Google Analytics and others to your B-CARD. Please note, however, that a corresponding cookie message must be integrated on your digital business card.
Payment & contract terms
Do you have any questions about our offers or prices? You can find information, detailed explanations and instructions here.
How long is my digital business card valid?
Your business card is valid for one year. Your subscription is paid annually and can be canceled at any time at the end of the year.
How can I extend my subscription?
The subscription is renewed every year if it is not canceled
Your subscription is automatically renewed every year unless it is canceled.
What can I do if I don't want to renew my subscription?
You can cancel your annual subscription at any time at the end of the subscription year. Please submit your written notice of termination using our form provided for this purpose. Cancellation form
Can I cancel my B-CARD at any time?
You can cancel your annual subscription to the digital business card at any time. Please note, however, that subscriptions already paid for the remaining term of the subscription will not be refunded. Cancellation form
How do I get a receipt for my booking?
You will receive a booking voucher immediately after your order. For the Premium package, we will send you a request for payment by e-mail after contacting you and making individual arrangements.
Support & Contact
Do you have any questions about our support? You can find information, detailed explanations and instructions here.
I need technical support - who can I contact?
Here you will find our contact options. Contact form
How quickly does the support team respond to queries?
Our support team will get in touch with you within 48 hours.
Is there a way to have my B-CARD professionally customized?
Please do not hesitate to contact us with your request using our contact form. Contact form
Contact for your Minimum & Optimum package
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Find answers in the
FAQs
Change package
Customization
of your B-CARD
Have more B-CARDs created
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